RETURN ONLINE PURCHASES

If item(s) have been ordered online these must be returned to us via the post within 14 days from when you recieve your order. To return items by post, simply follow the steps outlined below.

Identify the Affected Item(s) on Your Invoice/Receipt Document

Your invoice/receipt document that comes inside your package from us also doubles up as a returns form. Using this document simply, tick the return box and specify a return "reason code" alongside the affected item(s) within your order. There is also a returns address label attached to this document for your convenience that you can use on your package to us. Once you have removed the returns address label, be sure place the remainder of the document into your returns package, so we know who it's from once we receive it!

Re-Pack Item(s) Being Returned

All item(s) being returned to us should be in their original condition* and where possible, re-packed in the packaging they were received in. If this packaging is no longer available, that is fine and alternative packaging may be used to contain your item(s), however, any such packaging would be at your expense.

Apply Your Returns Address Label

Your returns address label is attached to your invoice/receipt document that comes inside your original package from us. This label should be placed on the front, of the outside of the package you're returning to us. If you no longer have this label for any reason, please refer to the address shown below as you can easily write this onto the packaging yourself as an alternative.

Post Your Returns Package

Take the package you're returning to any local Post Office branch or courier of your choice. Once there, a postage fee will be charged by your chosen postal service. The fee charged will vary depending on the postal company and service chosen, as well as the combined weight of your returns. Please be aware, that return postage fees are your responsibility and that any item(s) being returned remains your responsibility until they arrive with us. For these reasons, we strongly recommend that you return any package(s) using a recorded delivery service and obtain proof of postage certificate (or receipt) from the Post Office branch or courier used. We also strongly recommend retaining this proof of postage certificate (or receipt) until your refund has been successfully processed by us. Just in case!

If you are missing or have lost your returns label for any reason, our return address is as follows:

Utgång
Traçafantasia Unipessoal Lda
Rua Outeiro da Linha 670
4820-830 Vinhós

Please note:

• This is not a correspondence address, the team present will be unable to assist you
• Return postage fees are your responsibility and any item(s) being returned remain your responsibility until they arrive
• Returns cannot be dropped-off directly at this location, they must be returned via a postal service

If you face any issues please contact us at hello@utgång.eu.